Head of Digital Platforms & Customer Experience COE - Senior Vice President

About the role

The role brings together digital platform strategy and execution, customer experience, complaints and root-cause management, governance and regulatory readiness, third-party oversight, and AI-enabled transformation. The mandate is to ensure digital capabilities translate into measurable client and business outcomes while maintaining strong governance, controls and operational resilience.

What you'll do

• Digital Platforms Strategy & Leadership
• Own the UAE Wealth digital platforms agenda and define the strategic roadmap across client and banker experiences
• Drive adoption, simplification and continuous enhancement of digital capabilities, ensuring technology investments deliver tangible client and business outcomes
• Connect platform strategy to the broader Digital Growth and Wealth Continuum agenda, identifying opportunities to digitize and reimagine journeys
• Champion AI-first thinking, applying AI and automation to transform client experiences, employee workflows and platform management

What you need

• 12–22 yrs of experience
• Wealth management
• Root cause analysis
• Problem solving
• Any graduate