Head of IT Operations

Fa Ewdg Saasfaprod1·Kochi

Pay not stated18–20 yrsFull-time

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About the role

The Head of IT Operations is a senior leadership role responsible for the end-to-end delivery and strategic management of Cyncly's internal IT operations across all regions. This role holds direct accountability for the full IT support pyramid — overseeing both the Service Desk (L1/L2) and Infrastructure Operations (L3) functions — ensuring that all Cyncly employees receive a high-quality, reliable, and secure technology experience.

What you'll do

Team Leadership & Organizational Management
Provide overall leadership, direction, and mentoring to both the Service Desk (L1/L2) and Infrastructure Operations (L3) teams, building a unified
Define and own the staffing model, org structure, and succession planning for all teams under scope
Establish clear performance expectations, conduct regular 1:1s and performance reviews, and create individual development plans to grow talent within the team
Champion a culture of customer-centricity, accountability, technical excellence, and psychological safety across the IT operations function