Head of operations (PSS08093)

About the role

The Head – Operations (PMS & Hospitality) provides strategic leadership for the Integrated Property Management Services (PMS) and Facility Management Services (FMS) vertical, overseeing technical, soft services, security, club house, and landscaping operations across multiple sites in Maharashtra and Gujarat.

What you'll do

• Management), security, and landscaping across all sites
• Customer and Client Relationship Management
• Team Leadership and Development
• Training and Induction: Standardize a 2-week induction for new joiners with assessments
• Empanel minimum numbers to have bench strength ready for immediate replenishment

What you need

• 20–30 yrs of experience
• Customer service
• Negotiation
• Facility management
• Root cause analysis
• SOP writing
• Coordination
• MBA or B.Tech or B.E.

Good to have

• Preventive maintenance
• HVAC
• Client relationship
• Employee engagement
• Talent management
• IoT