Head of West India IMM, India BCO

About the role

Credit & Capital Management (CCM) under CIB are in the process of implementing a new, modern, and consistent E2E operating model. A key component of this operating model is the introduction of a first line credit management office, the Business Credit Office (BCO)

What you'll do

• Responsible for the delivery of BCO tasks in line with agreed OKRs, SLAs and KPIs
• Lead and manage the end-to-end C&L journey, ensuring a seamless and efficient process for customers and internal stakeholders
• Continuously drive improvement in productivity of the BCO team whilst enhancing client experience
• Drive adoption of technology/digital and customer experience improvement initiatives, aligning with a global C&L operating model
• Monitor and analyse customer and stakeholder feedback, identifying key areas of focus to improve customer outcomes

What you need

• Credit risk
• Credit appraisal
• Underwriting
• Risk management
• Customer service
• Negotiation
• B.Com or BBA