Head - Travel Insurance Claims

About the role

Head - Travel Insurance Claims at Trip Jack. Team & People Management Lead, coach, and manage the Claims Support team to ensure consistent performance and service quality.

What you'll do

• Team & People Management Lead, coach, and manage the Claims Support team to ensure consistent performance and service quality
• Allocate claims effectively across the team and ensure optimal workload distribution
• Monitor individual and team KPIs such as TAT, accuracy, closure rate, and customer satisfaction
• Conduct regular performance reviews, feedback sessions, and training interventions
• Act as the first escalation point for team members on complex or sensitive claims

What you need

• 10–18 yrs of experience
• Insurance
• Data analysis
• Customer service
• Six Sigma
• Negotiation
• MIS reporting
• MBA

Good to have

• SOP writing
• Kaizen