Help Desk Engineer

About the role

India - %LABEL_POSITION_TYPE_REMOTE_WITHIN_ONE% Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services.

What you'll do

• Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process
• Follow-up/ update ticket for every call to ensure timely closure
• Call ownership, drive to resolution and communication with customer
• Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey
• Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers

What you need

• 2–5 yrs of experience
• Active Directory
• Troubleshooting
• Windows
• ServiceNow
• Azure
• ITIL
• Any graduate

Good to have

• Voice process