Helpdesk Analyst-ITIL

About the role

Helpdesk Analyst-ITIL at NTT DATA Services. In these roles, you will be responsible for.

What you'll do

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
• Record, Update, and Escalate Support issues to the next level promptly
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration, and maintenance
• Engage in discovering new IT business tools to support our business users and our internal IT Team

What you need

• ITIL
• Troubleshooting
• Hardware
• iOS
• Android
• Any graduate