Helpdesk Associate - ITIL

About the role

The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

What you'll do

• Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes
• Record, Update and Escalate Support issues to the next level in a timely manner
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance
• Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team

What you need

• ITIL
• Troubleshooting
• Hardware
• iOS
• Android
• Workday
• Any graduate

Good to have

• PowerPoint