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Helpdesk Associate - ITIL

NTT Data·Coimbatore

Pay not stated1–4 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS…

What you need

  • 1–4 years in it support & networking
  • ITIL
  • Troubleshooting
  • Windows
  • Hardware
  • MS Office
  • B.Tech or B.E.

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Helpdesk Associate - ITIL

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Open to any education · 0.5–4 yrs
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Pay not stated · Rotational shift
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From the company's careers page · 6 days ago
How to apply
On NTT Data's site: account needed, ~10–15 min