Helpdesk Associate - ITIL

NTT DATA Services·Bengaluru

Pay not statedJunior levelFull-timeHybrid

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About the role

The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution.

What you'll do

Manages customer interactions & records reported issues in the ITSM
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mailScreens
Participates in a supportive role by acting as a liaison between customers and departments within the organization