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Helpdesk Lead

Bahwan CyberTek·Mumbai

Pay not stated4–7 yrsFull-time
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About the role

MCP/MSCE/MSCA or HDI CSS ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem management Leading teams to provide technical assistance and supportrelated to computer systems, hardware, or software. Technical helpdesk and call center experience. Disciplined, problem solving approach towards customers and ability to guide team members

What you'll do

  • Leading teams to provide technical assistance and supportrelated to computer systems, hardware, or software

What you need

  • 4–7 yrs of experience
  • Hardware
  • Troubleshooting
  • ITIL
  • CSS
  • Any graduate

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