Helpdesk Senior Associate - ITIL

NTT DATA Services·Bengaluru

Pay not statedMid levelFull-time

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About the role

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. Record, Update, and Escalate Support issues to the next level promptly. Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration, and maintenance.Engage in discovering new IT business tools to support our business users and our internal IT Team.

What you'll do

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes
Record, Update, and Escalate Support issues to the next level promptly
Support all IT onboarding activities for end-usersWork with our internal IT Teams on system testing, integration