Helpdesk Senior Associate - ITIL

About the role

Helpdesk Senior Associate - ITIL at NTT DATA Services. Provide expert-level technical support and lead resolution of complex issues.

What you'll do

• Provide expert-level technical support and lead resolution of complex issues
• Act as a technical authority and escalation point for the team
• Collaborate across teams to drive operational excellence and service quality
• Document solutions, processes, and contribute to knowledge sharing
• Mentor and guide junior staff; lead team operations and performance

What you need

• ITIL
• Troubleshooting
• Networking
• ServiceNow
• Root cause analysis
• SOP writing
• Any graduate