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Helpdesk Senior Associate - ITIL

NTT DATA Services·Noida

Pay not stated3–5 yrsFull-time
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About the role

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

What you'll do

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat

What you need

  • 3–5 yrs of experience
  • ITIL
  • Troubleshooting
  • Windows
  • Hardware
  • MS Office
  • Any graduate

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