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Helpdesk Senior Associate-ITSM

NTT DATA Services·Bengaluru

Pay not stated1–4 yrsFull-time

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About the role

- Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. - Activities include recognition, research, isolation, resolution & follow up steps. - Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. - Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS…

What you need

  • 1–4 yrs of experience
  • ITIL
  • Troubleshooting
  • Windows
  • Hardware
  • MS Office
  • B.Tech or B.E.

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