Helpdesk Senior Associate-ITSM

About the role

Associate would ultimately be responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software. Contact the end user via phone to schedule the remote session call and coordinate with onsite assistance if required.

What you'll do

• Responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to End User Devices and End User Software
• Update the ITSM Tool fields upon successful resolution of the Incident
• Work from Office is always mandatory

What you need

• Root cause analysis
• Any graduate