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Helpdesk Senior Associate-ITSM

NTT DATA Services·Noida

Pay not statedMid levelFull-time
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About the role

Helpdesk Senior Associate-ITSM at NTT DATA Services. Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

What you'll do

  • Provide L1/ L1.5 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure
  • Good hold on French language(Writing + Speaking)
  • Should be comfortable to work in rotational shift with 24x7 support window

What you need

  • Troubleshooting
  • Windows
  • Hardware
  • MS Office
  • Any graduate

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