Helpdesk Senior Associate

About the role

Helpdesk Senior Associate at NTT DATA Services. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM.

What you'll do

• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization
• Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals
• Device collection, reterival, replacement
• Installs, maintains and optimizes desktop /notebook configurations at customer sites
• Diagnoses and resolves product performance problems

What you need

• 3–6 years in it support & networking
• Active Directory
• Troubleshooting
• Windows
• Preventive maintenance
• Any graduate

What you get