Service specialist 2 -technical support

About the role

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution.

What you'll do

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy
• Uses prior experience and on-the-job training to solve straightforward tasks
• May use multiple internal sources outside of own team to arrive at decisions

What you need

• SCADA
• ETL
• SQL Server
• PostgreSQL
• Hardware
• ERP
• Diploma

Good to have

• Customer success