Hiring Technical Support Associate

About the role

As a Technical Support Associate, you will serve as the initial point of contact for customers encountering technical difficulties. Your role involves assisting clients through various channels, including phone, chat, and email, to troubleshoot issues and guide them towards effective solutions. You will be part of a collaborative team that encourages innovation and continuous learning.

What you'll do

• Provide technical support to customers via phone, email, and chat
• Diagnose and resolve technical issues
• Document support interactions and solutions
• Collaborate with team members to improve service quality

What you need

• Troubleshooting
• Networking
• CRM
• B.Tech or B.E.