Hiring Technical Support Executive

About the role

As a Technical Support Executive, you will play a crucial role in assisting customers with technical issues related to products or services. Your primary responsibilities will include interacting with customers through various channels such as phone, email, and chat, where you will troubleshoot problems and guide them through effective solutions.

What you'll do

• Provide technical support to customers via various communication channels
• Troubleshoot and resolve product-related issues
• Collaborate with the engineering team for product improvements
• Document customer interactions and maintain records
• Guide customers through step-by-step solutions

What you need

• 2–5 yrs of experience
• Troubleshooting
• B.Tech or B.E.