HRSS Manager

About the role

As an HRSS Manager at ICON, you will lead the delivery of HR Shared Services, ensuring high-quality, consistent and efficient HR support across the employee lifecycle. You will lead and develop the HRSS team, partner with key stakeholders, and drive operational excellence through standardization, automation, effective governance and continuous improvement.

What you'll do

• Lead and manage the HRSS team, ensuring high-quality and timely delivery of hire-to-retire HR services, including employee inquiries, onboarding
• Establish and govern standardized processes, procedures, controls and service level agreements (SLAs) to ensure consistent, compliant and efficient service delivery
• Partner with Regional HRSS, HR Technology, Talent Acquisition and other key stakeholders to continuously improve HR services and the employee experience
• Monitor and manage KPIs, SLAs, service volumes, quality and other operational metrics, identifying trends
• Lead, coach and develop team members, building capability, accountability and a culture of continuous improvement and high performance

What you need

• 12–22 yrs of experience
• HR operations
• Learning and development
• Onboarding
• Recruitment
• Data privacy
• BBA or MBA

Good to have

• HRMS
• MS Office
• Workday