Hub Head

About the role

We at Zypp Electric are currently hiring an experienced Service Manager to lead our electric 2W service operations. You’ll own service delivery, team development, and repair and maintenance strategy to ensure high vehicle uptime, fast turnarounds and exceptional customer experience. Lead, coach and scale a high-performing service team; set technician KPIs and training plans.

What you'll do

• Repair and Maintenance Manager (RMT Manager)
• Own service delivery, team development, and repair and maintenance strategy to ensure high vehicle uptime, fast turnarounds and exceptional customer experience
• Lead, coach and scale a high-performing service team; set technician KPIs and training plans
• Oversee diagnostics, major repairs and preventive maintenance; enforce manufacturer standards
• Define and track SLAs (TAT, first-time fix rate, uptime) and produce weekly/monthly performance reports

What you need

• 3–7 yrs of experience
• Preventive maintenance
• Root cause analysis
• Mechanical engineering
• Maintenance
• Excel
• SOP writing
• Diploma or B.Tech or B.E.

What you get

• ₹9 L–₹12 L a year