Hubspot Engineer

Randstad·Chennai

Pay not stated3–5 yrsFull-time

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About the role

optimise, and scale our customer support operations within HubSpot. The role will own ticket automation, SLA governance, reporting, escalation workflows, and system configuration to ensure operational efficiency and visibility across L1 and L2 support teams.Key

What you'll do

Manage ticket pipelines, statuses, lifecycle configuration, and inbox settings
Maintain ticket properties, custom fields, and ensure data governance standards
Configure SLA policies (First Response Time, Time to Resolution) and warning
Design and maintain escalation workflows (L1 > L2 > Engineering > Leadership)
Implement enterprise client alerts and high-priority ticket triggers

What you need

3–5 yrs of experience
HubSpot
SOP writing
Any graduate

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