HVAC Equipment Service Technician 5

About the role

The Service Manager – Applied HVAC Chiller is responsible for leading the service operations business for centrifugal, screw, scroll, and absorption chillers across the assigned region. This role involves managing a team of service engineers, technicians, and supervisors while ensuring customer satisfaction, operational excellence, revenue growth, service contract management, and adherence to safety and quality standards.

What you'll do

• Manage end-to-end service delivery for applied HVAC chiller equipment
• Oversee planned preventive maintenance (PPM), breakdown service, troubleshooting, repairs, retrofits, and modernization projects
• Ensure timely response and resolution of customer service requests and complaints
• Monitor service KPIs including response time, first-time fix rate, uptime, contract renewals, and customer satisfaction
• Drive operational efficiency and continuous improvement initiatives

What you need

• 10–15 yrs of experience
• HVAC
• AC repair
• Root cause analysis
• Performance management
• Employee engagement
• Preventive maintenance
• Diploma or B.Tech or B.E.

Good to have

• Talent management
• Safety management