HWSD Specialist

About the role

The role ensures that customer Service Level Agreements (SLAs) are consistently achieved across all product and service offerings through effective coordination of cross-functional teams, proactive escalation management, performance monitoring, and continuous process improvement initiatives. Act as the primary point of contact between Hardware Services (HWS) and the CARES Programme Manager

What you'll do

• Act as the primary point of contact between Hardware Services (HWS) and the CARES Programme Manager
• Ensure successful delivery of HWS services and achievement of agreed customer outcomes
• Manage the end-to-end HWS transaction lifecycles, from initiation through completion
• Identify, assess, and mitigate risks that could impact service delivery or SLA achievement
• Monitor operational performance and drive adherence to customer Service Level Agreements (SLAs)

What you need

• 5–9 yrs of experience
• Research
• Process improvement
• Telecom
• B.Tech or B.E. or BBA

Good to have

• Stakeholder management
• Project management
• ITIL
• Agile