Hybrid Cloud L3 Support Engineer

About the role

It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities.

What you'll do

• Team member will be supporting legacy Nimble, Alletra 5000, Alletra 6000, Backup and Recovery, DHCI and exposure to GreenLake for File, Alletra MP X10000
• Contribute to efficiency improvements from reducing customer issues to increasing team productivity through product changes and knowledge creation
• Independently diagnosing and resolving networking and performance problems with storage server environments
• When necessary, escalate cases to the appropriate group (Engineering/Executive Team) and be able to articulate the issue, the impact to the business and next steps
• 5+ years' experience providing technical support to end user customers for SAN-related products including advanced administration issues such as snapshots and replication

What you need

• 5–9 yrs of experience
• Networking
• TCP/IP
• VMware
• Linux
• Windows
• Troubleshooting
• Any graduate

Good to have

• Microservices
• Root cause analysis
• Oracle Database
• SQL Server