I O Engineer - Service Now Operations Engineer

About the role

Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Positions in this function design, engineer, and manage the organization's infrastructure and operational platforms.

What you'll do

• Provide operational support and administration for two enterprise ServiceNow production instances serving over 300,000 users across commercial and federal environments
• Participate in a rotating on-call schedule for both Corp and GOV instances, responding to platform incidents, integration failures
• Execute ServiceNow platform upgrades and patching across all SDLC and production environments, including pre-upgrade preparation, clone down operations
• Perform routine platform administration including non-user and service account management, group and permission administration, certificate lifecycle management
• Monitor and support over 1,000 active integrations across REST, SOAP, and basicAuth connection types, triaging failures, coordinating with integration owners

What you need

• 3–6 yrs of experience
• ServiceNow
• Documentation
• Incident response
• Coordination
• JavaScript
• System design
• Any graduate

Good to have

• IAM
• ITIL
• Splunk
• Grafana