Identity Access Management

About the role

Location – All Wipro Location. Flexibility to work in a 24x7 rotational support environment. We are seeking a highly skilled Azure Identity Support Engineer with deep hands-on expertise in Microsoft Entra ID (Azure AD) and Identity & Access Management (IAM).

What you'll do

• Own and manage customer-reported issues related to Microsoft Entra ID and Azure Identity services, ensuring timely resolution and an outstanding support experience
• Troubleshoot and resolve complex authentication, authorization, MFA, SSO, Conditional Access, and identity synchronization issues
• Lead investigations for critical incidents (Sev1/Sev2), perform root cause analysis (RCA), and collaborate with Product and Engineering teams for escalations
• Provide technical guidance and best-practice recommendations to customers on identity security, governance, and access management
• Drive end-to-end case ownership with proactive communication, stakeholder management, and customer advocacy

What you need

• 3–5 yrs of experience
• IAM
• Azure
• PowerShell
• Root cause analysis
• Any graduate