IFC - Service Engineer

About the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

What you'll do

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients
• Develop the support model and service offering to improve the service to customers and stakeholders
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
• Perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement

What you need

• Internal controls
• Maintenance
• Any graduate