IJP - Associate Director- Project Management

About the role

MMB Technology Implementation & User Adoption We are seeking a Senior Business Analyst to support technology projects focused on driving user adoption in the health benefits domain. This role requires a unique blend of technical understanding, healthcare domain expertise, and the ability to bridge technology teams and business stakeholders.

What you'll do

• Liaise between technology development teams and business users to ensure requirements are clearly understood and implemented
• Conduct user training sessions and create end-user documentation to facilitate smooth adoption of new systems
• Identify adoption barriers and develop strategies to overcome resistance to change
• Manage stakeholder expectations throughout the project lifecycle and maintain communication across all levels
• Perform gap analysis between current state processes and proposed technology solutions

What you need

• 1–4 yrs of experience
• Project management
• Stakeholder management
• Change management
• Process improvement
• Six Sigma
• Agile
• B.Tech or B.E.

Good to have

• Lean
• Business analysis