Implementation Lead

About the role

As an Implementation Lead for Employee Transportation Services (ETS), you will own the journey of large enterprise clients from solution deep-dive through to the successful onboarding, launch and stabilization of managed employee commute programs across India and APAC.

What you'll do

• Own in-depth, customized ETS solution demos — including client-specific configuration discussions and scenario simulations (e.g., Guard vs. Non-Guard trips
• Act as the primary technical subject matter expert during the sales cycle
• Lead end-to-end implementation of ETS programs for enterprise clients — from requirements gathering and site readiness through pilot
• Partner with customers to understand shift patterns, employee rosters, pickup/drop locations and commute policies, and translate them into routing
• Define SLAs and success metrics with customers (e.g., on-time performance, seat utilization, trip completion, safety incidents

What you need

• 4–7 yrs of experience
• Stakeholder management
• Project management
• HRMS
• ETL
• Business analysis
• Customer success
• Any graduate

Good to have

• Excel
• SQL
• Fleet management