Implementation Specialist

About the role

The Implementation Specialist is HugoHub’s primary client-facing programme owner — the single point of accountability for taking a client from signed contract through to a fully stabilised, live deployment. This is a client relationship and programme management role as much as it is a technical one. Own the client relationship end-to-end — from inception through delivery and handover.

What you'll do

• Client Discovery & Scoping
• Lead structured kickoff sessions with new clients to establish shared understanding of their business objectives, workflows, technical environment
• Drive all scoping discussions with precision — defining what is in scope, what is explicitly out of scope, and what carries risk of scope creep
• Author and finalise the Statement of Work (SOW) in collaboration with Solution Engineering and the commercial team, defining phases, workstreams, milestones
• Flag compliance or regulatory requirements early, looping in the Compliance team before solutioning begins

What you need

• 3–5 yrs of experience
• Client relationship
• TPM
• Customer success
• Business analysis
• Problem solving
• Project management
• Any graduate

Good to have

• JIRA