IN Sr Associate Chatbots / Voicebots GCC Advisory Bangalore

About the role

We are seeking a Senior Developer with deep expertise in contact centre transformation and advanced AI-driven automation . This role requires architecting scalable solutions, leading technical initiatives, mentoring junior engineers, and driving innovation across enterprise-grade customer engagement platforms.

What you'll do

• Lead the design and architecture of end-to-end contact centre transformation solutions
• Build and optimize Voice Bots, Chatbots, Email Bots , multilingual conversational AI solutions
• Architect Gen AI-powered Knowledge Bases (RAG) , Agent Assist frameworks , and Auto Quality Audit systems
• Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai, Yellow.ai
• Integrate solutions with IVR systems, CRM platforms, ticketing modules, and backend APIs

What you need

• 4–7 yrs of experience
• Business analysis
• CI/CD
• Python
• Docker
• Kubernetes
• RPA
• B.Tech or B.E. or B.Sc or BCA or MBA or MCA or M.Tech

Good to have

• LLMs
• NLP
• REST APIs
• Prompt engineering
• Performance management
• C++