In-Store Sales Executive - Mumbai

About the role

The In-Store Technical Support & Customer Experience Executive is the on-ground face of purchased devices, resolving first-level technical issues, driving after-sales attachment (warranties and care plans), and ensuring a frictionless post-purchase experience that builds customer trust and repeat business.

What you'll do

• Customer Enablement & Technical Support
• Perform first-time setup of smartphones, tablets, laptops, and printers (OS setup, apps
• Data transfer, basic configuration)
• Diagnose and resolve first-level hardware and software issues at the store
• Ducate customers on correct usage, care, and common failure prevention

What you need

• 1–5 yrs of experience
• Sales
• Customer service
• POS
• MIS reporting
• SOP writing
• Data privacy
• ITI or Diploma or Class 12

What you get

• ₹2.4 L–₹3.5 L a year