Incident Management - Advisor I

About the role

Calling all innovators – find your future at Fiserv. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved.

What you'll do

• Drive the incident management process to ensure swift resolution and minimal business impact
• Collaborate with various departments to enhance incident response strategies and protocols
• Analyze incident trends and develop action plans to prevent future occurrences
• Ensure all incidents are documented accurately and comprehensively
• Provide insights and recommendations for process improvements

What you need

• 6–11 yrs of experience
• Incident response
• JIRA
• CI/CD
• SQL
• Confluence
• ServiceNow
• Any graduate