Incident Management

About the role

Incident Management at NCR Atleos. Monitor ATM networks for NCR's customers, through NCR in house Incident Management systems and tools.

What you'll do

• Determine priority based on problem information and documented guidelines and use tools to remotely access customer equipment to diagnose and resolve customer problem
• Managing inbound volume of voice and mail request from MS customer and channel partners and assist in providing accurate and complete information
• Escalate customer problems both internally and externally, when required, according to defined escalation paths
• Requires rotation in work hours involving weekend, holiday or extended hours

What you need

• Open to freshers
• Channel sales
• Diploma