Incident Management | Operations Lead

About the role

From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Where you can make a difference. Where no two days are the same.

What you'll do

• Lead and manage P1/P2 Major Incidents , ensuring quick service restoration and minimal business impact
• Drive Major Incident Bridges by coordinating cross-functional support teams
• Provide timely and accurate stakeholder communication and executive updates during incidents
• Ensure complete incident documentation, RCA tracking, and governance compliance
• Identify recurring issues and drive continuous service improvement through incident trend analysis

What you need

• 12–14 yrs of experience
• ITIL
• LLMs
• ServiceNow
• Documentation
• Root cause analysis
• Any graduate