Incident Manager / Business Process Manager IRC307346

About the role

The Incident Manager / Business Process Manager is responsible for the governance and orchestration of the entire incident management lifecycle for customer-impacting incidents (Sev 1, 2, and 3) across all company product lines. This is a process-focused role, not a hands-on technical troubleshooting position.

What you'll do

• Incident Command and Orchestration
• Serve as the designated Incident Manager during Sev 1, 2, and 3 incidents
• Coordinate the incident response by engaging and directing the primary stakeholders
• Ensure the right personnel are involved in resolution efforts and escalate to leadership if additional resources are required
• Process Governance and Accountability

What you need

• 5–10 yrs of experience
• Reporting
• Confluence
• JIRA
• Process improvement
• Tableau
• Compliance
• Any graduate

Good to have

• ITIL
• Incident response
• Internal audit