Incident Manager

About the role

We are seeking an experienced Incident & Release Manager with over 7 years of IT service management background to join our dynamic banking technology team. In this role, you will be dual-hatted, driving both production stability and seamless software deployments for critical, high-availability financial applications. You will be responsible for leading

What you'll do

• Incident & Problem Management (50%)
• High-priority (P1/P2) incidents affecting critical core banking networks
• Payment gateways, and customer-facing channels
• Incident alerts and progress updates to business leadership and
• Problem management workflows, and track preventative actions to eliminate

What you need

• 7–13 yrs of experience
• Git
• AWS
• ServiceNow
• ITIL
• JIRA
• CI/CD
• Any graduate

Good to have

• Agile
• Jenkins
• Azure
• Incident response
• Root cause analysis