Incident Manager| Thane

About the role

The incident manager is responsible for overseeing the coordination, planning, and organization of resources for the resolution of Incidents. The Incident Manager is responsible for the end-to-end management of all IT incidents. Role includes declaring the incident as a major incident and ensuring that the MIM process is followed, and the incident is resolved at the earliest.

What you'll do

• Responsible for overseeing the coordination, planning, and organization of resources for the resolution of Incidents
• Responsible for the end-to-end management of all IT incidents
• Manage & Drive Technology related major incidents
• Manage incident progress and establish Internal & external progress updates & flash periodic updates

What you need

• 8–10 yrs of experience
• Any graduate