Incident Response Manager, Security Operations Group | Worldwide Operations Security

About the role

The Operational Incident Response (OIR) team sits within the Security Operations Group (SOG) under Worldwide Operations Security (WWOS). The team provides 24/7/365 critical incident coordination across WWAS operations, serving as the central point for real-time response to life safety events, operational disruptions, natural disasters, workplace violence, and facility security threats.

What you'll do

• As an Incident Response Manager, your day begins by reviewing active Incident Rooms, monitoring the GSOC threat landscape
• You drive strategic and tactical work simultaneously, supporting Immediate Mitigation (IM) calls with site-level Incident Commanders and IMTs
• Throughout the week, you engage senior stakeholders across WWOS, Ops, PXT, ER, WHS, and Ops Disruption leadership
• You own On-Call rotation responsibilities, responding to emerging threats with direct mitigation support including coordinating ESU/Off-Duty deployments
• When high severity events arise, you exercise independent judgment to create site-specific Slack channels, manage video lockdown tickets

What you need

• 5–9 yrs of experience
• Incident response
• Risk management
• BBA or MBA

Good to have

• C++