IND_Analyst-Marketplace Seller Support

About the role

The Marketplace Seller Support Team focuses on providing Every seller the timely guidance on issues enabling a Best in Class Seller experience. The Team works across functional spans, support sellers on a variety of isues and being the first point of contact. The Analyst, Marketplace Seller Support is a frontline role responsible for managing seller support tickets from intake to closure across standard and moderately complex issue types.

What you'll do

• Handle routine seller support tickets using established SOPs, templates, and documented guidance
• Provide timely responses and maintain consistent follow-up on assigned open cases. Accurately document case details, actions taken, and next steps in Salesforce
• Escalate non-standard, ambiguous, or complex issues to Analysts or Senior Analysts
• Follow defined workflows, quality standards, and documentation expectations
• Maintain queue discipline and support productivity and backlog goals

What you need

• 2–4 yrs of experience
• Data analysis
• Excel
• Voice process
• SOP writing
• Salesforce
• BBA