India Team Leader, Business Services

About the role

WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

What you'll do

• Perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department
• Manage a team of BPO Supervisors & processors into the area of Accounts payable, collections, sales as per business alignment
• Timely reporting of data, MIS and related metrics
• Works with global stakeholders to complete the work requirement with highest accuracy and timeliness
• Returns or resolves quality control issues in problem queues

What you need

• Reporting
• Excel
• Coordination
• Team management
• PowerPoint
• Accounts payable
• Diploma

Good to have

• MIS reporting