Information Systems Support

Decentralized Masters·Remote

₹1.4 L–₹1.7 L a monthJunior levelFull-timeRemote

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About the role

Information Systems Support assists the Security & Infrastructure Lead with the managed-device program, access controls, and support tickets for the Catalyst Capital group. The seat is the first response when a staff member needs a device fixed, an access credential handled, or a ticket worked before it becomes a larger incident.

What you'll do

Assist with the managed-device program: setup, changes, and the everyday questions that come with company devices
Assist with requests to grant, change, or remove access
Confirm who is asking and what they should receive before changing anything
Follow the Security & Infrastructure Lead's standard. Do not write a new one per request
Work tier 1 and tier 2 support tickets through to a fix or a clear next step