Information Technology Analyst

About the role

The team drives innovation and efficiency through pioneering technology across Epsilon's platforms and business verticals. From being the first point of contact for infrastructure needs to final deployment, the team provides end-to-end solutions for our client-facing platforms. ETS supports all aspects of revenue-generating platforms for Epsilon and sets the architectural direction for our enterprise deployments.

What you'll do

• Monitor enterprise dashboards using Grafana & ELK for logs, metrics, and alerts
• Validate alerts, reduce noise, and classify incidents by severity (P1–P3)
• Provide L1 operational monitoring and triage for Kubernetes clusters
• Perform Linux and Windows administration tasks, including patching, health checks, and troubleshooting
• Open, update, and manage incidents in ServiceNow with accurate diagnostics

What you need

• 3–5 yrs of experience
• Kubernetes
• ServiceNow
• Grafana
• Elasticsearch
• Linux
• SOP writing
• B.Tech or B.E. or B.Sc or BCA

Good to have

• Windows Server
• ITIL
• IPR
• Learning and development