Information Technology Leader

About the role

In this role, the SFDC Team Leader will be responsible for the day-to-day work of the A3E Salesforce Support Team. She/he will be accountable for managing the daily workload, project deliverables, priority management, handling technical issue escalation, performing technical tasks, ensuring the quality of the team's output, being involved directly in daily tasks .

What you'll do

• Work across multiple Salesforce clouds, including Sales, Service, Marketing, B2B Commerce, Revenue Cloud and Field Service
• Work across all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups
• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
• Interface with other Salesforce developers, testers, and architects to solve user issues or implement/support new capabilities
• Collaborate with team members using strong written and verbal communication skills

What you need

• Salesforce
• Agile
• B.Tech or B.E. or B.Sc or BCA