Infra Tech Support Practitioner

Accenture·Kolkata

Pay not stated3–6 yrsFull-time

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About the role

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

What you'll do

Expected to perform independently and become an SME
Required active participation/contribution in team discussions
Contribute in providing solutions to work related problems
Collaborate with cross-functional teams to escalate and resolve complex technical issues
Maintain accurate documentation of incidents, resolutions, and system configurations