Service Delivery Field Support engineer (L1)

About the role

As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.

What you'll do

• Step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational
• Monitor client infrastructure and solutions, catching errors before or as soon as they occur
• Also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution
• Ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary
• Also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve

What you need

• Open to freshers
• Firewalls
• Networking
• SOP writing
• Chat support
• B.Tech or B.E. or B.Sc or BCA