Infra Tech Support Practitioner

About the role

Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

What you'll do

• Operate and troubleshoot production AWS infrastructure across compute, storage, networking, IAM, monitoring and database-related services
• Support Oracle databases and Oracle-dependent workloads hosted on AWS, including the relevant infrastructure and connectivity dependencies
• Work with Oracle deployments on Amazon RDS for Oracle, Amazon RDS Custom for Oracle or Amazon EC2 where these services are within scope
• Monitor availability, performance, capacity, security and cost consumption
• Troubleshoot incidents across AWS infrastructure, Linux or Unix, network connectivity, storage and Oracle dependencies

What you need

• 10–18 years in it support & networking
• AWS
• Linux
• Troubleshooting
• Networking
• ITIL
• Terraform
• Any graduate

Good to have

• IAM
• Python
• Ansible
• Shell scripting
• GCP
• CI/CD

What you get